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Part A

47.Directions:

    Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write and email to the customer service center to

1)  make a complaint, and

2) demand a prompt solution.

You should write about 100 words on ANSWER SHEET 2.

Do not sign your own name at the end of the letter. Use “Zhang Wei” instead.

參考范文： 

To whom it may concern:

I am writing to complain about an electronic dictionary I ordred in your online store three days ago. However, I found some buttons cannot work this morning and the whole screen was blank. I thought the battery was low at first, but nothing changed after I tried the new battery. I called the after-service hotline later and tried all the measures that the engineer reccomend. Unfortunately, they were still in vain.

I strongly demand a return service, since your store has committed that all the customers who use the goods less than 7days can enjoy a return service without reason. Please let me know the return address, contact number and who pay for the freight yielded in the goods returning as soon as possible.

      Looking forward to your early reply.

                                                                      Yours

                                                                    Zhang Wei

                                                                      （138）